You've decided to try telehealth counseling. For many people, it's easier and more convenient. Whatever the reason, you likely have some questions about what you can expect when working with a telehealth counselor and what you should ask them before selecting and working with one. Here are some key questions to help you find the right counselor and to help you maximize your telehealth counseling sessions.

1. What Technology and Privacy Measures Do You Use?

The technology and platform your counselor uses for sessions are important. You want something secure that protects your privacy. Here are some good questions to ask a telehealth counselor: Do you use a HIPAA-compliant platform? This ensures the protection of your health data. What measures do you take to ensure my privacy during sessions? Ask for specifics. Is the technology secured to prevent hacking? Have there ever been any breaches? You'll want to ensure the methods used to connect with your counselor remotely are reliable, private, and secure.

2. How Do Telehealth Appointments Work?

Since you won't be sitting in an office together, your telehealth setup may have some unique logistical considerations to discuss. Ask practical questions like: How do we handle disconnections or technical issues during sessions? Can sessions ever be done over just a telephone line if the internet is unreliable? When and how can I contact you between sessions? Understand the ins and outs of the technology side in advance by having an open discussion about this.

3. What Kinds of Issues Can You Help Me With?

Not everyone needs to see a counselor for the same reason. People are all different and the reasons they seek treatment can vary. Some of the primary issues that we can help patients with include drug and alcohol abuse, DUI safety and treatment, depression and anxiety, and gambling problems. Telehealth appointments with a counselor can be a great way to seek treatment for one or more of these issues.

If you're experiencing a mental health issue, you're not alone. A recent study found that an estimated 20% of adults in the U.S. will have a mental health condition in any given year, according to the National Institute of Mental Health. Connecting with a telehealth counselor can be just as effective as seeing someone in their office. Contact us at Pyramid Counseling LLC to schedule an appointment when you're ready to start the process.